Customer Testimonials
I went in to look at cars and left with one I love. Greg made the process smooth, easy and enjoyable. He didn’t try and sway my opinion on any specific car! Highly recommend going to Greg if you’re looking for a Honda!
I called today to talk to the service department and Nicole answered the phone and when I asked for service she asked if I needed to make an appointment. I told her my situation and that my trailers lights weren't working and she went above and beyond to help me, not only get an appointment for service, but check if I had a recall on my truck. She did a great job. Made me feel like she cared about my problems and was willing to help and any way she could. When I got off the phone I felt ... Read More Google - Oct 24, 2026
Justin and Brittani helped us purchase our vehicle. They were both helpful and knowledgeable and we had a great experience!
We have been long time customers from crown Loved working with everyone especially Brittany and Mike and even personally with one of the owners. have bought all of our cars here since moving to Redding. Glad to know my family is safe driving anything from Crown Motors.
It was great! Brittani and Victor were awesome, I felt like they did their best to make sure we left happy and didn't leave anything out, not to mention funny and friendly!
Jessica is the best. Always very concerned if she thought I was having any issues with my truck.
Sales were a bit disjointed, but Brittany in Finance was fantastic!
Mr. Roberts (owner) truly seems to care about his customers. A rarity in today's auto market. This trickles down to the rest of the staff. I have no complaints.
Jessica Ryan is such an asset to our community. I love doing business with her and she even helped me pay off my car loan early. Crown Motors best in the North State!
Brittani is amazing to work with. She makes the process quick, easy, and fights for you to get the vehicle you want! I’ve purchased two vehicles with her and I couldn’t be happier.
Jessica Ryan helped walk me through my experience of leasing my first car. It was with her encouragement, calmness, and guidance that my experience was exceptional. I will forever be grateful to her. She’s amazing.
Brittani Erickson is the best. I have bought and sold cars with her for years. She has always gone above and beyond. She is kind, listens to my needs and goes the extra mile. I have sent her my clients and she never disappoints.
When Brittany berry came in the room to do our loan it was spectacular everything went smoother than sinlk
Jessica Ryan is literally the best at what she does…sales or financing! Such a blessing to work with. I wish she worked at all the dealerships so no matter what car I wanted, I could buy through her!!
I worked with Brittany to purchase my first car as a newly divorced woman, she listened to my history and my current cleaning business needs for a car. She worked hard to obtain the best terms possible and I drove out in the cutest white car that serves me well!! I’ve got a friend for life, and a great car with amazing terms!! She’s THE BEST!!! Thank you Beautiful Brittany!!
Jessica Ryan brings such an infectious joy with her presence makes stressful situations bearable and easy to move and maneuver through with confidence and at times laughter I’m grateful for her and all her compassion and knowledge she has
The staff is absolutely amazing to work with. Debbie Allen was from sales worked with our trade and made sure that we were taken care of. Brittani Erickson did a fantastic job at finding us the best rate and very personable. Great folks to work with on buying a vehicle
Jessica does an exceptional job, no matter what she does! Professional, you got it! Friendly, you got it! Solution driven, you got it! Taking care of your needs and going the extra mile, you got it! Thank you Jessica for setting the bar at what real EXCELLENT CUSTOMER SERVICE looks like!
Jessica Ryan is a rare gem in the car buying world! She deals with her clients with honesty, integrity and love! She is the only one I recommend my family to!
Brittani Berry is an excellent auto salesperson. We loved her!! I always tell people to ask for Brittani. She’s awesome!! 🥰
Jessica Ryan is absolutely amazing!
Brittani Berry is the best! Made it so easy when I bought my car. Smooth as silk! Thanks Brittaani!
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I cannot say enough good things about Crown Motors, especially Brittani Berry! Brittani has helped me purchase my last two vehicles, and both experiences have been nothing short of amazing.
She genuinely goes above and beyond to make sure you’re comfortable with your purchase and that you’re walking out with something you actually want while still staying within what you can realistically afford. I never felt pressured or like I was just another sale. She listened to what I needed, what I wanted, and what I could afford, and did everything she could to make it work for ... Read More Google - Sep 4, 2026
Jessica Ryan has sold me 4 Hondas for myself and family members, I wouldn't go to anyone else!!! The entire team she has is awesome!
Jessica Ryan sold me my first truck! She knew everything about it and was very knowledgeable during the test drive! My truck was a used 2017 ford f150 with 60,000 miles... lets just say there was lots of other interest in it and Jessica got everything squared away for us quickly. Awhile after we got the truck a tire was leaking air and Jessica got us into the Ford department and Crown fixed the tire no issues or questions!
Jessica Ryan takes the time to listen, answers every single question with patience, and never makes you feel rushed or pressured. You can tell immediately that she takes pride in building trust and delivering authentic, top-tier service rather than just making a pitch.
She handles every detail with complete transparency, warmth, and professionalism. It is so rare to find someone who consistently puts the customer’s best interests first, but Jess does exactly that.
If you want an exceptional experience with someone who truly looks out for you and puts your peace of mind first, I cannot recommend Jessica Ryan ... Read More Google - Sep 4, 2026
Jessica Ryan has been an amazing sales woman to my family. I purchased my 2019 Honda Civic in 2020 and came back to get a beautiful 2017 Ford F150! Jessica knows her vehicles! She will take the time to make sure you know all the bells and whistles! Crown Motors in Redding drove my paperwork to Bakersfield where my cosigner was to get the papers signed and the keys in my hand! I am so appreciate of not only Jessica but to her leaders who made her such a wonderful salesperson and an all time community driven all star!
Jess is amazing. She really take the time to listen to her clients need and makes a great connection with each one. Love you, Jess!
Jess Ryan is the most kind and professional woman I know!
I recently bought a pickup from Crown Motors, and it was hands down the best car buying experience I’ve ever had. Jessica handled the sales and finance process seamlessly from start to finish. This was the first time I felt a car purchase was truly fair, transparent, and completely hassle-free. If you're looking for an easy, honest dealership experience in Redding, ask for Jessica!
Jessica Ryan , she is a gift that I wasn’t expecting to receive . Her friendship transcends Sale and customer. She went above and beyond not once but twice for me . She fought for me . She was tenacious for me. She advocated for me . She showed up in ways that it wasn’t just about buying a car or two lol. She is the absolute best! 💖
Jessica was so friendly and helpful when I went to purchase my convertible 😊
When going to a dealership, usually you are pressured or at least may feel like you are. We chose Crown Motors specifically to see our girl, Jessica Ryan. She not only made us feel heard but offered us feedback. We left there with a new to us RAV4 that is my baby. Thank you Jess!
Excellent 👍
AVOID THESE SCAMMERS AT ALL COST. They told me my catalytic converters were blown. Said it's a $3k fix even though the vehicle fell under a federal emissions warranty. They refuse to honor the warranty and now my family is forced to breath heavy exhaust fumes every time the vehicle is running. The management keeps lying and trying to say an accident caused the damage but I have paperwork from another mechanic AND my warranty company that states the damage was caused by a leaking turbo exhaust gasket.
God bless these guys over here. The 3rd member of my rear axle broke and they had my truck turned over quickly. Their process is effortless, masters of their craft. Noe is the top dog in the industry when it comes to auto mechanics!
Dustin at Crown Motor dealership was the best! Super helpful in giving us the best deal and making sure we got exactly what we needed. 100% recommend working with him!
So at first it wasn't going too well at crown motors but then we got the salesman. Kenny, because of him is the reason why it's getting five stars. Went above and beyond. He is definitely a man of his word. We noticed after the car came back we were ready to purchase he came back on his day off and helped us with the sale. Then we were having issues with the vehicle little cosmetic issue. He drove all the way out there on his day off. He made the report and had it fixed the next ... Read More Google - May 27, 2026
We went for a vintage car show. Hot August Nights baby!
Service dept was rad. May be going out of business, cant afford a receptionist for main line or service dept. The ai is subpar at best.
It’s always a pleasure to take my Ford Escape hybrid to Crown Motors for twice annual maintenance service. Aaron and Willie are extremely professional, welcoming and honest.
Jessica was amazing she took care of everything made the purchase very easy. The delivery was on time and seamless can't say enough about the service, I would recommend them to anyone! 2026 F250 XL
Bought a mustang 2024 for 61k took it in for trade in and it has only 6k miles on it they offered to buy it back for only 40k only had it for 1 year and a half so in my opinion, it's not a good place to buy a car and I feel like I totally wasted my equity with these folk
Because zero is not an option Bob is the worst
Looked into getting service performed here and after multiple attempts to get price from service rep on cost of repair and being met with very rude response they finally told me. I guess most customers dont ask decided to go with a bit more respectful auto repair shop after such poor customer service.
Unfortunately, I had a ton of trouble getting my Ford in for service to diagnose and most likely replace my transmission. Having an interlock in my car made it really difficult and even more difficult when Patrick didn’t want to take a few minutes to fill out some quick paperwork so I could get my car to them for servicing. After my interlock company also tried to get ahold of them on three different occasions with absolutely no luck I had to make the call to find another Ford dealer to service my vehicle.
I called Yreka Motors and ... Read More Google - Jun 18, 2025
Staff was unprofessional they don’t know how to fix my apple car play. They need only money for small things and staff was not supportive so i am totally disappointed. Before i was there all good but second visit not happy.
Came in about 3 weeks to have my oil and battery changed. After 1 hour+, they said everything is all good and charged me.
Today, my car battery died and I find out that they did not replace the battery and kept the old one in. I had to move my car and jump it then drive all the way back. They said that they had a "random" battery sitting that they were confused about and decided it was best to wait until someone showed up to pick it up.
I don't understand why the could have called me ... Read More DealerRater - Feb 21, 2025
Dont go here!!! Avoid as much as possible!!!! Service was awful, sales people are arrogant ( putting it nicely) NO ACCOUNTABILITY!! -5 STARS
Absolute nightmare to deal with any service. 0 pride in their product. I make an appointment for my car then get a call 3.5 hours later that theyre just starting, after telling me to be back in 4 hours to pick it up. They do this every single time. EVERY TIME. I have a factory extended warranty that they do everything in their power to make sure isnt used. I get recalls on my car, bring it in fix it and get told when it keeps happening it's not the recall. There is a huge lemon law suit over this exact defect ... Read More Google - Nov 5, 2024
Like so many others I was interested in a new Maverick. I had one built online and sent the build to my local dealership here in Humboldt County. Due to their popularity they are currently adding $3000 to MSRP so I expanded my range to include Redding and Bay Area. I sent an email to them, was responded to like they didn't even read it, and a sales lady named Julie sent me an email to "call immediately" because she had one in stock. Not being what I wanted at all I said no thank you, I'm ... Read More Google - May 14, 2024
They will run your credit at least 4 times with a hard inquiry if you don't get approved the first time. I said run it once and they ran it 4 times after I left the dealership. They are the sleaziest salesmen and the most typical "1980s used car salesmen".
My husband took his 2017 f150 to Crown Ford to figure out why it wouldn't start. Crown Ford told his extended warranty company it was water and dirt intrusion into the motor after he authorized 1200 for diagnostic then they wanted him to authorize another 5,000 to pull the motor and heads to see the extent of the damage of said motor. My husband wouldn't authorize the payment as Crown Ford told him it was going to be a customer pay for the replacement motor. He ended up having it towed to another shop where they found that the motor didn'... Read More Google - Apr 20, 2024
I had previously purchased a Mustang GT/CS from Crown Motors. So out of loyalty when I was ready for a Mustang Dark Horse I reached out to them. The online sales manager had an order drawn up. Upon requesting a correction I was told there would be added conditions BEFORE they would order the vehicle. I'm aware that the dealership can see my past purchases and orders with Ford. The dsicrimination & disrespect I received as a female trying to purchase another car from them has been unreal.
First I wasn't told that I would be stranded an hour and a half away from home without a VECHILE , a heads up would have been nice . They replaced transmission and then found a leak afterwards so they ordered another new transmission and fixed the leak supposedly and put the new transmission in . They gave me a rental after a few days but I had to figure out a way to go and get it an hour and a half away. I was then charged 336.00 for a new axle because twine was supposedly wrapped around my axle. And apparently ... Read More Google - Jan 26, 2024
Trying to get a key Pad for my 2023 at 350. Service adviser told me to go to Parts Parts told me to call the number in my manual what a freaking joke
Matt Shukis Sales Rep was outstanding in the purchase of my new 2024 Nissan Kicks! Great customer service very friendly, he went above and beyond to make me very comfortable in the process of the purchase. I would highly Recommend Matt to anyone looking to buy a new or used car. He is AWESOME. Crown Motors/Nissan are lucky to have this gentleman as an employee.. Thank You Matt and Crown Motors... Terri Reeves
The finance specialist was very rude on the phone I didn't catch her name before she hung up on me.
Super disappointed in the customer service here. Employees were nice to get exactly what they wanted out of the deal. My grandparents bought a car from them and were lied to and taken advantage of. When asked about the problem at hand they lied once again. Not good business to take advantage of an elderly couple.
Bought a car on Oct,2,2023 the car is good the sales person was great. But finance dept is why they get 1 star. First it was a cash deal they ran my credit put a inquiry on my crddit report. Then they proceded to cash my check early when the deal was there were supposed to hold it untill funds had been released from my bank. Causing me to go negative on my account.
We have taken our vehicles to crown for the service for YEARS! . We had to take it to another oil change company due to the long wait time for an appointment! To our surprise/disgust crown NEVER replaced the air filters or the cabin filters in either of the two vehicles they have been servicing for years. The filters were totally black and disgusting. We will not be going back. Shame on them!
Very unhappy with service department, dealership and warranty repairs. Went to make an appointment for my 2022 Ram 2500 that I paid full price for, just wanted regular service and it would be 10 days before I could get in. I’m on my second recall for my truck and they don’t have parts to repair again. Don’t park truck in your garage because it could catch fire. Won’t get service or buy a vehicle here again.
Don’t have Nick Drumheller sell you a car. He’s very dishonest and lies to make a used car deal.
We had an apt. They overbooked couldn't get to it and ruined our vacation!!!!!
Update. Lied about terms of finance. No longer recommend.
Wasted my time didn’t even fix my car and terrible communication been sitting there for 30 days when I asked if they wasted my time they said yes terrible service Cody Nelson was the one
What a joke, went to buy a car with CASH was told they don't discount cars and I would have to pay MSRP price. Question ❓ when has MSRP become manufacturer SET price instead of suggested retail price?
They want 20k markup on a Nissan Z - go elsewhere, they’ll just rip you off
I have.had all my maintenance done on my Honda for 7 years. I had to order tires had 11:30 apptmt waited until 3:30 for car to be done. When we checked out tires when I got home and we noticed all the grease and handprints left on the rims. We expect better service as we pay more to come to the dealership. That did not happen today.
This place will leave you hangin and let you pay for rental cars while your truck is fixed sitting in the parking lot. I called and called leaving voicemails and never once got a call back. Finally had enough and drove a hour down there just to find out my track has been done and sitting! Meanwhile I’m driving around a rental that I’m paying out of pocket for! Take your business elsewhere! You will be glad you did.
I went last week to get my oil changed, though shorty after that my front bumper was placed incorrectly. It was hitting the ground and that had never happened before so we went back the next day and obviously that was free of charge due to the fact that it was their fault. However that same day my front left tire “mysteriously” had a brand new nail, not no rusty one, a new one.
I believe I don’t need to continue this because we are grown and can solve this but it was a fyI to take before and ... Read More Google - Sep 11, 2022
Services: Tires, Oil change The mechanics decided to only do some of the srevice and left my vehicle alone for 4 hours. It took them 6 hours to do an oil change and tire rotation for an 8am appt. Everyone that came in after me was serviced in a timely manner. I recommened going to another place for oil changes.
My elderly mother went in to have the ac compressor replaced and it cost her $2100.00. You can buy compressors all day long for under $300.00. Took them 4 hours to install. Don't let your moms go in there. That's elderly abuse if I ever heard of it. WAY TO GO CROWN MOTORS. I don't think that is legal to do to someone.
This review is on the sales department only. I have purchased 3 vehicles and have been very pleased in the past. But not to happy as of a couple of days ago when my husband and son return home from dealing with the sales lady Jessica. They both felt that she was arrogant and she laughed when she offered us $30 k for our 2019 Tahoe. Both of them left feeling frustrated and annoyed with her. The dealer next door paid me $42000 for my car the next day.
A couple of months prior we had called and Jessica answered the phone. She laughed ... Read More Google - Jul 13, 2022
I came here to look at a car and test drive it, I made that very clear and the saleswoman kept insisting I purchase the vehicle. I told her I had my wallet at home and couldn't proceed with any payments. She offered me a ride home and I said no and she proceeded to FOLLOW us home. Ridiculous. Learn that NO MEANS NO.
Bought my Nissan Leaf from them. Everything was done over the phone. Great price great service and was dealt with very professionally. All the other dealerships were charging over Msrp and not willing to deliver. Crown motors was awesome on every level. I would recommend them to all friends and family for sure.
Not one peep from anyone at this dealership after spending $42,000 for a new Honda Ridgeline.... absolutely no follow up regarding the sale or with the requested add on parts I wanted installed. Won't step foot back in this dealership all my service will be performed by My mechanic at perry's automotive...Crown gets the sale, then kicks you to the curb...
Called crown to order a $200 part for my Ford Explorer and this was my last straw with this place. The guy was acting like I was bothering him, was super rude, unprofessional, and in a big hurry to get off the phone. Said he would call when the part came in, never received that phone call. I just want a part for my vehicle. I’d rather drive all the way to Corning than come here, do NOT give them your business. This is not the first time; my family and I both have experienced their best unprofessionalism and I ... Read More Google - Aug 28, 2021
Unfortunately i have no options for service on my ford but one thing i will say is they are not in a hurry. They get paid by the hour. Customer service people are great but what is going on behind the scenes is a joke
AVOID THEM AT ALL COST.
Don't not finance nothing over there, don't put any money down.
Once you get the contract in writing, signed, sealed and deliver to you, keep it!
They're trying to change my Gap Insurance, Mileage warranty, all system warranty and a different monthly contract agreement.
They're tried to pull rug underneath me after I gave them the $3000 down.
People I'm warning you right now, please stay away from crown motors. They're calling me everyday to change my contract. Once they signed the paperwork and the loan agreement it's shall ... Read More DealerRater - Aug 4, 2021
Nothing good to say about the service department would rather drive all the way to Corning and have my truck actually fixed not have the codes reset just for the same engines codes and light to turn back on less than 5 miles from the this stealership. Rick Taylor was my service advisor he has no customer service skills and is very short and quick to charge for things that are still under dealer warranty I was charged 170 dollars for them to flash the codes away and do no labor on the vehicle and he notified me it didn’t fall ... Read More Google - Apr 17, 2021
The absolute worst customer care I have ever dealt with. Their service center are incompetent at best! They lie and do shotty work! Say a time they will be done and when it's been much longer are nowhere to be found with the vehicle torn half apart! I will NEVER be using them ever again! Any other ford dealership has to be better than this. Do not trust them and do not give them your business! We were supposed to get our vehicle back in less than a day! 5 days later they tell us less than an hour... Now 2 ... Read More Google - Apr 2, 2021
Took 2 1/2 months to finish the work wouldn't return phone calls poor customer service